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Gem, the Belfast-based call centre operator with about 700 staff, has been acquired by the Concentrix division of US-based SYNNEX Corporation for undisclosed terms.

Gem has unveiled plans to invest £19m in the expansion of its call centre outsourcing operations across Northern Ireland, with the creation of 900 new jobs by 2012.

Gem is to create 100 new jobs at its Belfast-based call centre, having won a mobile phone sales contract from Perlico.

Gem is looking to recruit 500 additional staff at its customer services call centres in Northern Ireland in the run-up to Christmas.

Gem is to create 150 new jobs at its customer service outsourcing call centres in Belfast and Londonderry, having won a number of new contracts in telecoms and gaming.

Gem is to create 300 new jobs at its call centre in Belfast, having won new contracts from companies involved in online entertainment and travel.