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Virgin Trains is to invest £10m in improvements to its passenger facilities at 12 stations across the country.
Virgin Trains has acquired a 12,400 sq ft office at Victoria Square House in Birmingham for its West Coast Trains rail business.
Virgin Trains is to create up to 100 jobs at a new call centre due to open at its site in Gosforth in Newcastle.
Virgin Trains is to undertake a £21m refurbishment of its 45-strong fleet of east coast trains, as part of a £140m eight-year investment plan.
Virgin Trains is to invest £50m in improvements to customer service, including wifi, catering and stations.
Virgin Trains has promised to invest £4.7bn upgrading the east coast mainline if it wins the franchise, which would involve the construction of 130 miles of new high-speed track and up to 70 new trains.